ICBC Billing

ICBC Billing for Massage and Acupuncture in Burnaby

If you have been unfortunate enough to have been in a motor vehicle accident, you can rely on Elu Wellness to assist you in your recovery. As of April 1, 2019, the Insurance Corporation of British Columbia (ICBC) has been covering 100% of the expenses (no cost to you) for up to 12 sessions with a Registered Massage Therapist (RMT) as well as an acupuncture practitioner—this applies to both new and existing claims.

At Elu Wellness we pride ourselves in providing the highest quality of care and are dedicated to helping you achieve healing and balance with selfcare. Your welfare is our main concern and we will work with you to formulate plan for a successful recovery.

To ensure everything goes smoothly during your time under our care, we require the following information prior to your first appointment—full legal name, date of birth and claim number. We will make the necessary inquiries and ensure everything is in place prior to your first visit. Upon your arrival you will meet with your RMT or acupuncture practitioner where you will have a two-way dialogue, be assessed and then be presented with a treatment plan prior to commencing any type of treatment.

With ICBC claims and billing, if you have been injured in a vehicle accident, you will have coverage for Registered Massage Therapy treatments and Acupuncture through ICBC.

It is important to meet with us at Elu Wellness with either our registered massage therapist or acupuncturist as soon as possible after your accident. This is top ensure we can get you in order to promote healing and decrease your pain.

Our registered massage therapists and acupuncturist will complete an initial assessment and provide you with a personalized treatment plan. With ICBC claim, you are eligible for up to 12 pre-authorized registered massage therapy, acupuncture (without a doctor’s referral) within 12 weeks of the accident causing the injury (Effective April 1, 2019).

Don’t work your treatment cost with us is 100% covered by ICBC.

At ELU Wellness we believe that healing and balance is attained through selfcare and by working together, we can get you on the road the recovery.

ICBC Coverage Chart

Type of Treatment

Number of Sessions Pre-Approved Coverage of Sessions by ICBC

Registered Massage Therapy

12 sessions 100%
Acupuncture 12 sessions


How to Start Your ICBC Claim

Step 1 : Call ICBC and file a claim

You can contact ICBC at 604-520-8222. Once an individual’s claim has been received from ICBC you will be given an Insurance claim number. This number allows you to be able to start receiving treatment in the form of massage therapy and acupuncture specialists

Step 2 : Consult and get assessed by a professional at Elu Wellness

Once you get your insurance claim number the next step is to contact at professional at Elu Wellness. From there are trained, licensed and professional staff  are here to guide you through the steps  to receive treatment and begin the recovery process. We will need the following three items:

  • Your ICBC insurance claim number
  • First and last name
  • Date of your auto vehicle accident

After we gathered the information we can begin treatment.  It is recommended that patients first consult their medical doctor to ensure they are fully aware of all the injuries that they have suffered.
Note: the first session must begin after 12 weeks of the auto accident. If 12 weeks have passed without a treatment beginning then the patient will have to gain permission from an ICBC claims adjuster.

Step 3 : Start your rehabilitation

Once ICBC has approved a patient’s claim for the first 12 weeks of recovery treatment bills are covered by ICBC. Depending on the nature and severity of the accident,  you may be required additional treatment sessions after the initial 12 weeks of coverage. If this happens will contact your ICBC claims adjuster and seek approval to continue with the treatment schedule.